DELIVERY POLICY

What is the cost of delivery?

We are pleased to announce that the cost of delivery is included in the price of your order throughout Europe. We aim to provide maximum convenience for our customers, so we have decided to incorporate the cost of delivery into the overall price of the product or service. This means you won't encounter any additional hidden expenses when placing your order. We are confident that this approach makes the purchasing process simpler and more transparent for our customers, allowing them to focus on selecting and purchasing the desired products or services without worrying about the cost of delivery.

Where do you deliver chairs?

We deliver our chairs worldwide. Regardless of your location, we will ensure the delivery of the chosen chair directly to you. Our global network of partners and efficient logistical solutions enable us to deliver chairs to any location on the planet. We guarantee timely and reliable receipt of the selected product, making the purchasing process as convenient as possible for our customers.

When will my order be delivered?
 
Typically, the standard production and delivery times for our orders are 3-4 weeks. This period includes the time for processing your order, manufacturing the product (if necessary), as well as the time for delivery to your location. However, it's worth noting that the exact delivery time may vary depending on various factors, including your location, product availability in stock, and the current workload of logistics services. Therefore, we recommend contacting our support service or providing your delivery address when placing your order to get more accurate information about the delivery times for your specific order. We strive to ensure that your order is delivered as quickly as possible and are always ready to provide you with up-to-date information about the status of your delivery.

How can I find out the delivery time of my order?
 
When placing an order, our manager will contact you to provide information on the estimated delivery times. We strive to ensure maximum convenience for our customers, so we guarantee transparent communication and timely information about the delivery of your order.

I ordered more than one item simultaneously. Will they all arrive together?
 
Yes, if you have ordered more than one item simultaneously, they will typically be delivered together. We aim to ensure that your order is delivered as quickly and compactly as possible, so if all items are available at the time of ordering, we will package them together for shipment. This provides a more convenient delivery for you and reduces the likelihood of delivery issues. However, in some cases, if any item from your order is delayed or out of stock at the warehouse, it may be shipped separately. In such cases, our customer support team will contact you to provide information about the delivery times for each item. Our goal is to provide maximum satisfaction and convenience for our customers, so we always strive to make the delivery process as simple and efficient as possible..

Can I change the delivery address? If yes, at what stage?
 
Yes, you can change the delivery address of your order before the item is shipped. We understand that there may be situations where you need to change the delivery address due to changes in circumstances or preferences. To do this, you usually need to contact our customer support team or specify the desired delivery address during the order placement process. If your order has not yet been shipped, we will be happy to assist you in making the necessary changes. However, after the item has been shipped, changing the delivery address may be more complicated and require additional steps. Please note that in some cases, additional fees or delays may apply when changing the delivery address after the item has been shipped. Our goal is to provide maximum convenience for our customers, so we recommend being careful when specifying the delivery address during the order placement process and, if necessary, informing us of any changes in a timely manner to ensure successful delivery of your order.

I need my item as soon as possible. Can I request to shorten the estimated delivery time?
 
If you need your item as soon as possible, you can request to shorten the estimated delivery time. For this purpose, we offer an express delivery service, which allows speeding up the delivery of your order. However, it should be noted that express delivery is usually a service for which an additional fee is charged. This is because express delivery requires faster and specialized processing of your order, as well as more expedited delivery to your location.
Please note that the cost of express delivery may vary depending on your location and the specifics of your order. We strive to provide maximum convenience for our customers, so we offer this service as an option for those who require faster delivery. If you are interested in express delivery, please contact our customer support to learn about the available options and the cost of this service for your order. We are ready to help you receive your item in the shortest possible time, while adhering to all necessary delivery requirements and quality standards.

Do you provide delivery to upper floors? What is the cost of this service?
 
Our courier services, such as DHL, DPD, and GLS, offer delivery of goods only to the doorstep or entrance of your home or building. They do not provide a service for delivering goods to upper floors of your residence or office. Please note that we do not have the capability to arrange for the delivery of goods to upper floors. If you require delivery to upper floors, you may need to seek assistance from third-party services or explore alternative options. We apologize for any inconvenience this may cause.